Support Center
24/7 Expert Support for All Your Exchange Needs
Quick Help
99.9%
Resolution Rate
< 15m
Response Time
24/7
Availability
Submit a Support Ticket
Common Issues & Solutions
Transaction Pending
Transactions typically complete within 5-15 minutes. Network congestion may cause delays.
- Check transaction status
- Verify blockchain confirmations
- Monitor network status
Wrong Wallet Address
Contact support immediately if you entered an incorrect wallet address.
- Provide transaction ID
- Share correct address
- Wait for support response
Rate Changes
Rates are locked for 20 minutes after starting a transaction.
- Check rate lock time
- Monitor market prices
- Complete within timeframe
Failed Transaction
If your transaction failed, our team can help recover or refund.
- Check explorer
- Contact support
- Provide transaction ID